Nuala Woulfe Skin Clinic & Serenity Day Spa Policies.

Consultation - 

We are dedicated to helping clients achieve their skincare goals. Towards that end, our Skin Health Experts offer complimentary consultations to better understand each Clients individual’s skincare needs. Following on from the private skin analysis and conversation, both client and Skin Health Therapist will design a treatment plan that will best meet the expectations of the client.

Client Arrival time –

 Please check-in with front desk at least 15 minutes prior to your scheduled appointment to prepare for your treatment. As we are a medical skin spa, we require that all new clients fill out skin care history information and treatment consent forms.

Late arrivals / No Show -

Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the other client’s sessions can begin on time. If you are not able to be on time we will do our best to complete as much of your treatment as possible, however with some treatments, it may be necessary to reschedule you.

Cancellations - 

Your scheduled appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, please notify us 24 hours in advance to avoid a charge for 50% of treatment scheduled. All services re-scheduled or cancelled on same day of appointment or missed without notice 100% of treatment price will be charged.
Product returns - Your satisfaction is our utmost concern. If you are not satisfied with one of your products, please bring in the product with your receipt within two weeks of the purchase. We will gladly exchange the full value of the returned product for a product or products that are more suited to your desired result. If you do not wish to have a product exchange, we would be happy to give you a credit towards one of our services or a refund credited back to you in the same method of payment used for purchase.

Payment 

We accepts cash, Visa, MasterCard, and American Express. Payment by cheque is not accepted for over €100.

This is your time to chill!

Please do…. leave babies, children and pets at home. Turn off mobile phones and pagers. This is your time to relax. Inform our front desk staff if you have any special needs or concerns to allow us to ensure your time spent with us a memorable experience.

Standard policy - 

A credit card number or gift certificate number is required to secure all appointments.

Gratuities -

Gratuities are at your discretion and are not included in any service or package.

All prices are subject to change without notice. All times stated are approximate.


Nuala Woulfe Beauty Salon Ltd reserves the right to refuse services at our discretion.

Blog and Website;

While every caution has been taken to provide my readers with most accurate information and honest analysis, please use your discretion before taking any decisions based on the information on our website or our blog. The Author will not compensate you in any way whatsoever if you ever happen to suffer a loss/inconvenience/damage because of/while making use of information .

Valuables - 

We are not responsible for lost or stolen items and encourage you to leave valuables at home.
Lost Property

Please take care of  your personal property .As your possessions are not under supervision , the Salon /Spa Management & Staff  cannot take responsibility for any loss or damage.
We recommend that you leave valuables & jewellery at home.
At Serenity Day Spa we advise that you use the client lockers to keep your belongings safe. Yo can lock away your belongings and you keep the key.